When the map is tidier than the work
A swimlane that closes every box is often a risk indicator. Here is the Tuesday-afternoon test we use before we trust a diagram.
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Notes we were willing to put our name on
Shorter than a book, longer than a caption. Written from Bolton Point after rooms that did not go according to the wall.
Dual systems and the quiet tax
Why the shadow workbook survives every announcement of a single source of truth, and how to price the hours it consumes.
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Cycle time without the stopwatch
Stopwatches on the floor produce theatre. Existing timestamps usually already describe the wait, if anyone asks them.
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Regional plants, metro head office
Distance is a process-design problem, not a communications campaign. A note from New South Wales operations.
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Handoffs that nobody owns
The delay between planning and the yard is often called culture. Naming the queue is less flattering and more useful.
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